Warranty Policy

 

We provide a 1-Year Limited Warranty for all products purchased from our store.

1. Warranty Coverage

This warranty covers:

  • Manufacturing defects

  • Functional issues under normal use

If a product is found to be defective during the warranty period, we will provide:

  • Free replacement parts, or

  • Product replacement (depending on the situation)

2. Warranty Period

The warranty period begins from the date of delivery and lasts for 12 months.

3. What is NOT Covered

This warranty does not cover:

  • Physical damage (drops, impact, water damage unless specified as waterproof)

  • Improper installation or misuse

  • Unauthorized repairs or modifications

  • Normal wear and tear

4. Warranty Process

To request warranty service, please contact us with:

  • Your order number

  • Description of the issue

  • Photos or videos showing the problem

Our support team will respond within 24–48 hours.

5. Troubleshooting First

Before approving any replacement or return, we may provide troubleshooting support to resolve the issue remotely.

6. Shipping Costs

  • For confirmed product defects, we may cover or subsidize replacement shipping

  • Customers may be responsible for certain shipping costs depending on location

7. Disclaimer

We are not responsible for:

  • Indirect or consequential damages

  • Losses caused by improper use of the product

8. Contact Us

If you have any questions regarding warranty, please contact:
kobe@acevsn.com