Refund policy

Return & Refund Policy

Thank you for shopping with us. We are committed to providing high-quality products and reliable after-sales service.

1. 30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

2. Return Conditions

To be eligible for a return:

  • The item must be unused, uninstalled, and in original condition

  • The item must be returned in original packaging

  • All accessories must be included

We reserve the right to refuse returns that show signs of use or damage caused by the customer.

3. Technical Support Before Return

For electronic products, we highly recommend contacting our support team before initiating a return.
Many issues can be resolved through troubleshooting, saving you time and return costs.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Items that have been installed or used

  • Products damaged due to misuse

5. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery.

You must provide:

  • Clear photos or videos

  • Order number

We will offer:

  • Free replacement, or

  • Full refund (based on situation)

6. Return Shipping Costs

  • If the issue is caused by us (defective, wrong item), we will cover the cost

  • If the return is due to personal reasons (change of mind, no longer needed), the customer is responsible for return shipping

Important:
International return shipping can be expensive. Please confirm before returning.

7. Return Authorization Required

Do NOT send items back without contacting us first.

We are not responsible for:

  • Lost returns

  • Unauthorized returns

8. Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

9. Partial Refunds (if applicable)

We may issue partial refunds if:

  • The item is returned used or damaged

  • Parts or accessories are missing

10. Order Cancellation

Orders can be canceled before shipment for a full refund.

If the order has already been shipped, it will fall under the return policy.

11. Warranty

We provide a 1-year limited warranty for manufacturing defects.

This does not cover:

  • Physical damage

  • Improper use

  • Unauthorized modifications

12. Contact Us

If you have any questions, please contact us at:
[kobe@acevsn.com]

We typically respond within 24 hours.