Shipping policy

Global Shipping from Factory | Fast Express Delivery Available

 

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions regarding our shipping process.

1. Order Processing Time

All orders are processed within 2–5 business days after payment is confirmed.

Please note:

  • Orders are not shipped on weekends or holidays

  • Processing time may be extended during peak seasons or for high-demand products

  • Large or fragile items may require additional preparation time

2. Shipping Methods & Delivery Time

We offer two shipping options:

Standard Shipping

  • Estimated delivery time: 15–20 business days

  • Cost-effective option for most regions

Express Shipping (DHL / UPS / FedEx)

  • Estimated delivery time: 3–7 business days

  • Faster and more reliable international delivery

Please note: Delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

4. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees.

These charges are:

  • Determined by your local customs authority

  • The responsibility of the customer

We are not responsible for customs delays or additional charges.

5. Tracking Information

Once your order has been shipped, a tracking number will be sent to your email.

Please allow 3–7 business days for tracking updates to become active.

6. Delays

We are not responsible for delays caused by:

  • Shipping carriers (DHL, UPS, FedEx, etc.)

  • Customs clearance

  • Weather or unforeseen circumstances

However, we will assist you in tracking and resolving delivery issues.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect or incomplete address:

  • The customer will be responsible for reshipping costs

8. Failed Delivery / Unclaimed Packages

If a package is not successfully delivered due to:

  • Failed delivery attempts

  • Refusal to pay customs duties

  • Unclaimed shipments

The customer may be responsible for:

  • Return shipping costs

  • Reshipping fees

9. Separate Shipments

In some cases, orders may be shipped in multiple packages depending on product availability or size.

10. High-Risk Orders

We reserve the right to cancel or hold orders identified as high-risk (e.g., suspicious payment or high-risk regions).

11. Contact Us

If you have any questions about shipping, please contact us at:
[Your Email Address]

We typically respond within 24 hours.